We are looking for a Customer Service Operations Coordinator to join our team on a full time permanent basis. The successful candidate will be passionate about providing exceptional customer service and who would be excited to join our busy and growing customer service team.
Location: Dartford (office based role)
Salary: Competitive Salary
Department: Customer Support
In this role the successful candidate will be responsible for co-ordinating customer service activities and ensuring that our clients customers have a positive experience.
Key duties;
- Arranging engineer visits with engineers and wider customer service team.
- Placing / management of purchase orders for stock / small works for the service division.
- Stock control levels within Field tech vans and Main warehouses.
- Maintaining tool register / stock
- Identifying and resolving any urgent customer queries.
- Responding to client queries via various communication methods
- Addressing any customer queries in a professional and timely manner.
To be successful in this role;
- Excellent written and verbal communications skills.
- Good time management and problem solving abilities
- Experience /proven track record of working in a successful customer service team.
- Can do attitude
- Team player
About Safetell
At Safetell, we design, develop, install, and service a diverse and bespoke range of physical security solutions to a wide range of sectors. Our exemplary service, combined with a range of products ensures each solution meets our client’s requirements. More importantly, it means we create enduring partnerships, meaning customers rely on our consultative approach to protection, as their needs change over the years. Safetell was founded in 1989 when it began providing bullet-resistant fast-rising screens to protect high street banks against armed robbery. Since then, we have installed over 3,000 screens in branches nationwide and developed a range of products to meet the ever-changing demands of asset protection. While our offering and positioning have changed to meet the industry needs over time, we still provide the same customer-first service from initial site survey, through to ongoing maintenance and support.
Find out more about Safetell
